Contact us

Specific Karo Pharma AB facility

CountryContact details
Swedeninfo@karopharma.se
Denmarkkontakt@karopharma.dk
Netherlands/Belgium/LuxemburgInfoNL@karopharma.com
Germanyinfode@karopharma.com
AustriainfoAT@karopharma.com
FinlandinfoFI@karopharma.com
Norwayinfo@karopharma.no
SwitzerlandinfoCH@karopharma.com
ItalyinfoIT@karopharma.com
United Kingdomukinfo@karopharma.com

Other countries

international@karopharma.com

Patient safety is a priority for Karo Pharma.

If you are experiencing a medical emergency, dial the emergency telephone number
in your country, or contact your doctor immediately.

Karo Pharma AB is continuously monitoring the quality, safety and efficacy of our medicinal products, medical devices and cosmetic products to ensure that their benefits outweigh their risks;

If you have a medical-related enquiry or would like to report an adverse event /side effect or other safety information associated with the use of a Karo Pharma Product or report a Product complaint or any other quality-related issues, please follow below steps. 

The medical information provided herein shall not replace professional advice or independent assessment from healthcare professionals. If your enquiry concerns a general medical condition or questions related to a specific treatment regimen; please consult a healthcare professional.

For Medical Information, please contact your local Karo Pharma office:

TerritoryEmailPhone number
AustriamedinfoAT@karopharma.com 0049 711 699 720 365
BulgariaMedinfoBG@karopharma.com +359 2 9156 135
BelgiumMedinfoBE@karopharma.com +32 474 60 70 11
Chech RepublicMedinfoCZ@karopharma.com+420-602 290 022
DenmarkMedinfoDK@karopharma.com 
EstoniaMedinfoEE@karopharma.com 
FinlandMedinfoFI@karopharma.com 
FranceMedinfoFR@karopharma.com +33 1 81 79 38 34
GermanyMedinfoDE@Karopharma.com 0049 711 699 720 365
Greece MedinfoGR@karopharma.com 302 103 511 771
HungaryMedinfoHU@karopharma.com 36 1 3187160
IcelandMedinfoIS@karopharma.com 5 222 900
ItalyMedinfoIT@karopharma.com+0800761612
IrelandMedinfoIE@karopharma.com +44 (0) 1628 531171
Lithuania MedinfoLT@karopharma.com  
LatviaMedinfoLV@karopharma.com+371 2 9865787
LuxemburgMedinfoLU@karopharma.com+32 474 60 70 11
MaltaMedinfo@karopharma.com 
Netherlands MedinfoNL@karopharma.com+32 474 60 70 11
NorwayMedinfoNO@karopharma.com +46 (0) 101819102
PolandMedinfoPL@karopharma.com 0-0-800-141-0269
PortugalMedinfoPT@karopharma.com 351 212 697 912
RomaniaMedinfoRO@karopharma.com+40 727 885 027
SlovakiaMedinfoSK@karopharma.com+420-602 290 022 
SpainMedinfoES@karopharma.com 
SwedenMedinfoSE@karopharma.com 010-1805515
SwitzerlandMedinfoCH@karopharma.com+41 61 465 70 40
United KingdomMedinfoUK@karopharma.com +44 (0) 1628 531171

Please note, we can only respond to Karo Pharma’s product-specific question.

Karo Pharma’s Global Patient Safety department work continuously with identifying, analysing, monitoring, and reporting potential side-effects or other potential risks on our medicinal products during their entire lifecycle to ensure that the benefit always outweigh the risk. Medicinal products are also monitored by Competent Authorities world-wide.

The purpose of the continuous safety monitoring is to discover any medicine-related problem, such as unexpected adverse events / side effects or changes in frequency of a known adverse events / side effects to continuously increase our knowledge, promote safe and effective use of our medicinal products, and to provide timely information to patients, healthcare professionals and the public

To report an adverse event / side effect/ Other safety information associated with the use of a Karo Medicinal Product, please contact the national Health Authority in the country of your residence, or contact your local Karo Pharma office, according to below Table I- Local Karo Pharma Office- Pharmacovigilance Contacts:

Adverse Event / Side-effect:

An Adverse Event is an untoward medical occurrence or a deterioration of a pre-existing medical condition after or during exposure to a Medicinal Product, regardless if a causal relationship has been assessed or not.

An adverse event can therefore be any unfavourable and unintended sign (e.g. an abnormal laboratory finding or electrocardiogram changes), symptom (e.g. rash, nausea, diarrhoea), or disease (e.g. hypothyroidism, anaemia, psoriasis) temporally associated with the use of a medicinal product, whether or not considered related to the medicinal product.

Other Safety Information we for example collect is Interactions, Off-label use, Overdose and if our Medicinal Product has been used during Pregnancy.

TerritoryEmailPhone number
AustriaPVAT@karopharma.com 0049 711 699 720 365
BelgiumPVBE@Karopharma.com +32 474 60 70 11
BulgariaPVBG@karopharma.com +359 2 9156 135
Chech RepublicPVCZ@karopharma.com+420-602 290 022
DenmarkPVDK@karopharma.com +46 8 124 106 48
EstoniaPVEE@karopharma.com  
FinlandPVFI@karopharma.com +358 9 42411468
FrancePVFR@karopharma.com +33 1 81 79 38 34
GermanyPVDE@karopharma.com 0049 711 699 720 365
Greece PVGR@karopharma.com 302 103 511 771
HungaryPVHU@karopharma.com 36 1 3187160
IcelandPVIS@karopharma.com 5222900
ItalyPVIT@karopharma.com
IrelandPVIE@karopharma.com +44 (0) 1628 531171
Lithuania PVLT@karopharma.com 
LatviaPVLV@karopharma.com37129865787
LuxemburgPVLU@karopharma.com+32 474 60 70 11
Maltapv@karopharma.com
Netherlands PVNL@karopharma.com+32 474 60 70 11
NorwayPVNO@karopharma.com +46 8 124 106 48
PolandPVPL@karopharma.com 0-0-800-141-0269
PortugalPVPT@Karopharma.com 351 212 697 912
RomaniaPVRO@karopharma.com40372984644
SlovakiaPVSK@karopharma.com+420-602 290 022
SpainPVES@karopharma.com 
SwedenPVSE@karopharma.com +46 8 124 106 48
SwitzerlandPVCH@karopharma.com+41 61 465 70 40
United KingdomPVUK@karopharma.com +44 (0) 1628 531171

We are committed to collect, analyse and react upon any new information about the benefits and risks of our Products.

If possible, we may contact you to find out more details or ask for clarification.

DPN

In order to handle your request, complaint or adverse event report, it is required according to pharmacovigilance legislation that Karo Pharma AB (“Karo Pharma”) register and process the personal data that you have provided to us.

The information you share with us will be protected and kept confidential in line with applicable laws, regulations, local legislations, and Karo Pharma data protection processes. More detailed information regarding the processing of your personal Information is available at https://www.karopharma.com/privacy-policy-com/

To report a Product Quality Complaint associated with the use of a Karo Product, please contact your nearest pharmacy.

Karo Pharma AB

Box 16184
103 24 Stockholm

Visiting address:
Klara Norra Kyrkogata 33
111 22 Stockholm